Privacy Policy

Synteza Privacy Policy

Learn what data we collect, why we process it, and what rights you have when using the Synteza platform.

Last update: March 15, 2024

1. Data Controller

The controller of your personal data is CG Jakub Cichocki Spółka komandytowa based in Poznań (61-658), at ul. Pszczelna 30A. You can contact the controller by writing to .

The controller has appointed a data protection officer available at [email protected]. For matters related to data processing, we encourage contact via email.

Data Protection Officer

[email protected] – responsible for personal data security support.

Controller's headquarters

ul. Pszczelna 30A, 61-658 Poznań, Poland.

2. Legal Basis for Processing

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act.

Processing takes place in particular on the basis of user consent, contract performance, fulfillment of legal obligations and the legitimate interests of the controller.

3. Scope of Data Collection

The scope of data depends on how you use the service. We may process in particular:

  • identification data (name, surname, company name, VAT ID);
  • contact data (email address, phone number, correspondence address);
  • login and security data (IP address, system logs, device identifiers);
  • transaction and billing data (payment information, account number).

4. Purposes of Data Processing

We use personal data to provide electronic services, maintain user accounts, handle payments and provide customer support.

We also process data to improve service quality, conduct business analyses, direct marketing and fulfill obligations arising from legal provisions.

Customer Service

Contact with users, responding to inquiries and messages.

Security

Preventing abuse, detecting unauthorized access attempts, archiving system logs.

Marketing and Analytics

Displaying recommendations and matching communication content to user preferences.

5. Data Retention Period

We store data for the period necessary to provide services and resulting from tax and accounting law provisions.

After the end of service use, data may be stored for the limitation period or until consent is withdrawn, if processing is based on it.

6. User Rights

You have the right to request access to your personal data, rectification, erasure, restriction of processing and data portability.

You can object to data processing if the basis is the legitimate interest of the controller. You also have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

How to exercise your rights?

  • Send a message to { dataProtectionEmail } with a description of your request;
  • Log in to your account and update data in user settings;
  • File a complaint with the President of the Personal Data Protection Office if you believe processing violates the law.

7. Data Recipients

Personal data may be transferred to entities cooperating in service provision: IT service providers, payment operators, law firms and accounting offices.

Each processing entity acts on the basis of an appropriate agreement and is obliged to maintain confidentiality and appropriate security measures.

8. Data Transfer Outside the European Economic Area

If we cooperate with partners outside the EEA, data transfer takes place exclusively on the basis of a decision confirming an adequate level of protection, standard contractual clauses or other instruments permitted by GDPR.

Users will be informed about any intention to transfer data outside the EEA together with presentation of appropriate safeguards.

9. Information Security

We apply technical and organizational measures ensuring data protection against loss, destruction, unauthorized access and disclosure.

We regularly test our systems, conduct team training and cooperate with certified technology partners.

10. Cookies and Analytics Tools

The service uses cookies to ensure proper operation, personalize content and analyze traffic. Detailed information can be found in the Cookie Policy.

You can manage cookie settings through browser configuration or the privacy preferences panel available in the service.

11. Changes to Privacy Policy

We reserve the right to make changes to the privacy policy. Users will be informed about significant modifications in the service and by email, if required by regulations.

The current version of the document is always available on our website. Using the service after changes are introduced means their acceptance.

Questions about data protection?

Contact our data protection officer or check answers to frequently asked questions about privacy.